Conflict Resolution & Difficult Conversations

This course equips professionals with structured techniques to manage workplace conflicts and conduct difficult conversations confidently and professionally.

• Identify conflict sources

• Apply structured resolution techniques

• Handle emotional situations calmly

• Conduct difficult conversations effectively

• Types and causes of conflicts
• Conflict resolution techniques
• Communication skills for difficult conversations
• Emotional control and active listening
• Negotiation and problem-solving

• Supervisors.
• Managers.
• HR personnel.
• Team leaders.