Telephone Skills & Office Communication

This course strengthens professional telephone handling and internal office communication standards to ensure clarity, courtesy, and efficiency.

• Improve telephone communication skills

• Apply professional call etiquette

• Handle inquiries effectively

• Strengthen internal communication

• Fundamentals of Office Communication
• Verbal & Non-Verbal Communication
• Professional Telephone Skills
• Business Email & Written Communication
• Active Listening Skills
• Workplace Communication Etiquette
• Handling Office Conversations
• Internal & External Communication
• Dealing with Difficult Situations
• Giving and Receiving Feedback
• Communication in Teams

• Receptionists.
• Administrative staff.
• customer-facing office employees.